Word Of The Day

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

  • Cloud Computing

    Cloud computing is a technology that uses the internet and central remote servers to maintain data, software and applications thus allowing businesses to use applications without the otherwise mandatory installation and maintenance costs.

  • Customer Satisfaction

    Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business.

  • Customer Service Representative

    A Customer Service Representative is an employee who assists customers after the sale has been made. Some organizations refer to such employees as customer care providers.

  • Credit Crunch

    Credit crunch is a financial condition in which investment capital is difficult to obtain. A credit crunch makes it nearly impossible for businesses to borrow because lenders are scared of bankruptcies or defaults, which results in higher rates. The consequence is a prolonged recession (or slower recovery), which occurs as a result of the shrinking credit supply.

  • Collateral

    Collateral refers to the business or personal property that a borrower pledges to a lender as security to ensure repayment of a loan.

  • Consistent Service

    Customer satisfaction is affected by customer expectations about the service they will receive. If the customer service they receive is different from what they expected, there is always a danger that customer satisfaction will be lower than expected.

  • Customer Feedback

    Customer feedback is information about customer perceptions of customer service collected by the business from customers or given to the business by customers.

  • Competitive Advantage

    Competitive Advantage is defined as the strategic advantage one business entity has over its rival entities within its competitive industry. Achieving competitive advantage strengthens and positions a business better within the business environment.

  • Certificate of Incorporation

    A certificate of incorporation is a legal document relating to the formation of a company or corporation. It is a license to form a corporation issued by government.

  • Customer Charter

    Some organisations choose to tell customers about their service offer in a statement of what they will do for the customer and call it a customer charter. A customer charter is a statement of intent and is generally not part of the contract that a service deliverer makes with its customer.

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Word of The Day


  • Lien

    A legal claim against an asset which is used to secure a loan and which must be paid when the asset is sold.


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