Posts Tagged ‘Customer Satisfaction’

Customer Service

  • How to Improve Your Staff’s Listening Skills

    Customer Service
    February 14th, 2014

    Listening skills are invariably the most important skill to possess for an employee involved in customer service. Active listening skills go beyond just following directions,…

  • Featuring Buntea & Bubbley

    Interview & Business Profile
    March 11th, 2013

      We all have memories of sipping hot cutting masala chai at a tea stall at the ‘gali ka nukkad’. But just imagine sipping organic…

  • Featuring Dineout

    Interview & Business Profile
    December 10th, 2012

      “It all started from a phone call, I made to my co-founder, Sahil Jain”, says Ankit Mehrotra, co-founder of Dineout. “After a holiday in…

  • Effective Cold Calling

    Customer Service
    May 18th, 2012

    Cold calling or making unsolicited outbound calls have gone beyond just telemarketing. Here’s how you can make better outbound calls to improve customer satisfaction.  …

  • What to ask in a Customer Satisfaction Survey

    Customer Service
    April 2nd, 2012

    We all know that customer satisfaction is vital for any business to survive and thrive. The best way to know whether your customers are satisfied…

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Word of The Day


  • A-B split

    Method of random sampling that splits a list of names into two equal groups on an every-other-name basis.


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