Customer Service

Effective Cold Calling
Customer Service
May 18th, 2012
Cold calling or making unsolicited outbound calls have gone beyond just telemarketing. Here’s how you can make better outbound calls to improve customer satisfaction.  …

What to ask in a Customer Satisfaction Survey
Customer Service
April 2nd, 2012
We all know that customer satisfaction is vital for any business to survive and thrive. The best way to know whether your customers are satisfied…

How to Deal With Irate Customers
Customer Service
March 13th, 2012
Dealing with an irate customer can be one of the most trying times for you and your business. However, if handled properly, such incidents can…

How not To Lose Your Customers to Competition
Customer Service
February 23rd, 2012
“Have today, gone tomorrow” – aptly describes the uncertainty associated with customer loyalty….   One of the biggest challenges that businesses face today is getting…

Instances of Terrible Customer Service
Customer Service
February 14th, 2012
The age old mantra that the “Customer is King” seems to have lost its sheen in the current business market with many Indian companies not…